Terms & Conditions
- One Time Setup has to be paid 100% in advance along with Monthly or Quarterly Advance Payment.
- Total cost is not subject to withholding Taxes.
- All equipment, including hardware installed at the customer’s premises are the sole properties of TecPoint Global Solution Ltd. subject to lease/care of the customer. In the event of service termination by either party, all installed equipment shall be retrieved.
- All above terms are mandated by Nigeria Communication Commission (NCC).
- Equipment is non-transferable & is for providing services of TecPoint Global Solutions Ltd. only
- A customer who wishes to suspend billing for a specific period shall provide in writing an email notification to the Customer Care team via customercare@tecpointglobal.com at least 48 hours prior to the desired suspension period. If a customer fails to provide notification of the desired suspension to the above email address within the stated time frame, the customer shall not receive credit for the suspended period.
- The minimum period of suspension of an internet connection shall be one (1) week and the maximum period of suspension shall be two (2) months.
- Any suspended connection shall be automatically activated after two (2) months. Should a customer request for further suspension at the expiration of two (2) months, such connection shall be terminated and equipment retrieved by TecPoint Global Solution Ltd.