Career

JOB SUMMARY

The Business Development Executive is responsible for driving revenue growth by identifying, developing, and converting new business opportunities for the company’s internet services and smart connectivity solutions. This role focuses on lead generation, client acquisition, account management, and relationship building with prospective and existing customers.

The Business Development Executive will work closely with management, internal departments, vendors, and partners to achieve sales targets, expand market presence, and maintain high levels of customer satisfaction. The role requires strong communication, negotiation, and relationship-management skills, along with a solid understanding of telecommunications and ISP services.

KEY RESPONSIBILITIES

1. Business Development and Sales Growth

• Identify, qualify, and secure new business opportunities in line with the company’s Annual Business Plan targets.
• Conduct extensive market and regional mapping to identify potential clients for Internet Leased Line and other company products and services.
• Build and maintain a strong pipeline of prospective and existing clients across assigned regions.
• Meet or exceed monthly and annual sales targets through effective prospecting, pitching, and deal closure.

2. Client Engagement and Relationship Management

• Develop and maintain strong relationships with key decision-makers, including C-level executives.
• Understand client requirements and recommend suitable internet and connectivity solutions.
• Respond to client inquiries, follow-up questions, and Requests for Proposals (RFPs).
• Ensure high levels of customer satisfaction by coordinating with internal support teams to resolve customer issues efficiently.
• Support customer retention initiatives and upsell or cross-sell relevant services.

3. Sales Execution and Lead Management

• Conduct cold calls, outbound sales calls, client visits, meetings, and product demonstrations.
• Schedule and deliver presentations to potential clients at meetings, trade shows, exhibitions, and industry events.
• Maintain accurate and up-to-date records of leads, opportunities, and accounts using CRM tools (e.g., Salesforce, HubSpot, Excel).
• Manage the full sales cycle from lead generation to deal closure and post-sale handover.

4. Planning, Reporting, and Coordination

• Maintain a healthy sales funnel and track sales activities using CRM and reporting tools.
• Collaborate with management on sales planning, forecasting, and performance tracking.
• Prepare and submit regular sales reports, pipeline updates, and performance summaries.
• Ensure timely collection of receivables in line with company policies and set targets.
• Work closely with internal departments, vendors, and partners to support service delivery and business growth.

Skills and Competencies

Technical and Industry Knowledge

• Fair knowledge of telecommunications and ISP technologies, including:
  • Internet Bandwidth and Leased Circuits
  • Internet Broadband services
  • Smart Solutions and Internet of Things (IoT)

Sales and Professional Skills

• Strong sales negotiation and closing skills
• Ability to identify and qualify potential business leads
• Ability to position the organization, management, and solutions effectively
• Working knowledge of CRM platforms such as Salesforce, HubSpot, or similar tools
• Knowledge of sales management, marketing principles, strategic management, and business planning

Soft Skills

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Active listening, problem-solving, and critical-thinking skills
• Strong time management and organizational skills
• Ability to communicate effectively with managers, directors, VPs, and C-level executives
• Self-motivated, detail-oriented, and results-driven
• High level of integrity, honesty, and professionalism
• Strong team player with a customer-oriented approach
• Proficiency in Microsoft Office applications

Key Performance Indicators (KPIs)

• Order Value (Target vs Achievement)
• Lead Conversion Rate
• Sales Funnel Size and Pipeline Health
• Customer Retention Rate
• Number of Meetings and Demos Scheduled
• Adherence to Standard Operating Procedures (SOPs)
• Accuracy and timeliness of reports
• Punctuality and inter-departmental collaboration
• Vendor and partner relationship management

Work Schedule and Conditions

• Full-time, on-site role with standard working hours from 8:00 AM to 5:00 PM, Monday to Friday
• Flexibility to accommodate client meetings, events, and business travel
• May require extended working hours during sales campaigns or peak periods
• Frequent travel may be required to meet clients, prospects, and partners
• Expected to consistently meet or exceed monthly sales targets while maintaining high standards of professionalism and product knowledge

Qualifications and Experience

Educational Qualifications

• Bachelor’s degree (BSc) in Business Management or a related discipline
• NYSC discharge or exemption certificate

Professional Experience

• Minimum of 2–4 years of experience in a Telecommunications company or Internet Service Provider (ISP)
• Practical experience with:
  1. Internet Leased Line and Dedicated Connectivity
  2. Home Broadband, FTTH, FTTX
  3. VoIP, IPTV, and general telecommunications operations.