1. CUSTOMER CARE DEPARTMENT
REPORTS DIRECTLY TO: MANAGER – CUSTOMER CARE DEPARTMENT
2. BUSINESS DEVELOPMENT EXECUTIVE
REPORTS DIRECTLY TO: HEAD – BUSINESS DEVELOPMENT DEPARTMENT
Career
JOB-OPENINGS
Customer Care Executive would have the following responsibilities:
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate Sales Leads
SKILLS REQUIRED:
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Soft Skills & Characteristics:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
Business Development Executive would have the following responsibilities:
- Identifying, qualifying, and securing business opportunities to meet and exceed Annual Business Plan Targets.
- Extensive mapping of the region assigned to identify potential clients for Internet Leased Line and other products & services being offered by the organization.
- Comprehensive mapping of Potential & Existing Accounts and creating a rapport with C-Level Executives
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Collaborating with sales and leadership to secure, retain, and grow accounts
- Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
- Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
- Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
- Maintaining a healthy pipeline/funnel of all sales administration using CRM software
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
- Coordination with Support Teams and ensuring the customer's issues is resolved efficiently and effectively
- Ensuring Collections of receivables is achieved as per the set targets
SKILLS REQUIRED
Business Development Executive would have the following responsibilities:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Soft Skills & Characteristics:
- Excellent communication skills – Oral & Written
- Excellent interpersonal skills and ability to build rapport with customers
ACADEMIC QUALIFICATION
- Graduate in science preferable, any other discipline may also apply
- NYSC Certified
- Active listening and problem-solving skills
- Time Management skills
- Critical thinking skills
- Ability to identify potential leads
EXPERIENCE
Minimum of 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Ability to communicate with managers, directors, VPs, CxOs
- Sales negotiation skills
- Ability to create strong positioning of Organization, Management, and self
- Working knowledge of CRM like Salesforce, HubSpot, etc
- Knowledge of sales management, marketing, strategic management, and business planning
- Ability to do continuous follow ups with multiple collaborators
- Self-motivated and detail-oriented
- Prior experience working with the Telecommunication Business Development Department
- Integrity & Honesty
- Team Player
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Excellent in MS Office
ACADEMIC QUALIFICATION
- Master’s in Business Management or equivalent degree
- NYSC Certified
EXPERIENCE
Minimum of 2 - 4 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.