FAQ

The maximum bandwidth on your Internet plan will be shared by all the devices connected to your home network. It’s normal to experience slower speeds if you have many devices connected at once, or if one device is consistently uploading or downloading substantial amounts of data. This is more noticeable on slower-speed packages.

Several factors such as device capability, and connection on wired or WiFi networks can affect your Internet speed. You can visit https://tecpointglobal.com/speed-test  to test your Internet speeds, using a device connected to your Shaw Internet.

Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. The speed result that comes from a speed test represents the bandwidth being used by that device. The speed of your Internet plan represents the total available bandwidth to all devices in the home.

Wi-Fi signals are heavily impeded by the range you use your devices, the wireless interference from other devices, building materials, and the house type and size. To learn more and get helpful tips read the article, 

Your modem should be placed in a central location, this works especially well if your house has an open floor plan. For better WiFi coverage, it’s important to find the optimal location for your Internet modem in your house. There are a variety of factors to consider when placing your Internet modem and pods, to learn more.

Wi-Fi is what allows devices to connect to the Internet by sending and receiving data between your devices and Internet modem via wireless radio frequency. This is commonly used on mobile devices like laptops, phones, tablets, and other equipment such as printers and smart home devices.

Your experience can change drastically depending on your device. Depending on when your device was manufactured, it may not be able to reach the top speeds offered by your Internet plan regardless of whether it’s wired directly to the modem, or in an ideal WiFi environment. Many devices made before 2015 are incapable of reaching speeds over 50 Mbps.

If you’re unsure of your device’s speed capabilities, we recommend that you check its technical specifications.

Visit our latest Internet offerings and Tecpoint’s MSN bundle information.

An outage can cause a disruption in your Internet services. Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages, or network connectivity issues.

You can easily confirm if your Internet modem is online by checking its light(s).

If you have one of TecPoint’s modems, the first 4 lights should be solid.

To reboot your modem or router, follow these steps:

How to power cycle your modem and router

Unplug the power cord from your modem.

Unplug the power cord from your router.

Wait at least 30 seconds, then plug the power cord back into your modem.

Wait a few minutes until the modem comes back online.

Plug the power cord back into your router.

Restart your computer.

Test your Internet connection.

If you are still experiencing issues after following the above steps, follow these steps to bypass your router:

Unplug the power cord from your Shaw modem.

Shut down your computer.

Disconnect one end of the Ethernet cable from the router.

Plug the free end of the Ethernet cable into your computer.

Wait at least 30 seconds, then plug the power cord back into your modem.

Wait a few minutes until the modem comes back online.

Turn your computer on.

Test your Internet connection